Overall a nice experience, I booked a Cut & Head Spa Massage for medium hair time ago but my hair grew rapidly. The Hairdresser was gentle telling me about the wrong lenghts without making me feel bad. The massage was so relaxing: neck and shoulders massage wonderfull, I loved it! On the head the touch was a little too light I couldn't feel it sometimes although this might be the concept. What concern me is that my hair were thin out a lot, now I have a chunky haircut but I didn't want layers.