Tony Nails - Berlin Neukölln Reviews
224 Karl-Marx-Straße, Neukölln, 12055 Berlin
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20 reviews
Gute Arbeit, aber Salonatmosphäre könnte angenehmer sein
Treatment by Hong Thai•
PedicureShow all…
Verified review
I’ve been a loyal customer, but after this visit I’m done. Good 90% craftsmanship isn’t enough when the customer service is this poor.
The work itself is good, but it doesn’t matter when they don’t do what you actually ask for. After several times of getting ALMOST what I requested, I finally spoke up today. I asked for chrome + design, double-checked twice (at the start and right before the design), and they still ignored it. When I pointed out the mistake BEFORE paying, all I got was a condescending “but it still looks nice,” “you have to remind us more times,” and “chrome costs extra.”
The service is friendly as long as you stay quiet. The moment you speak up, they become defensive, unprofessional, and refuse to take responsibility or offer proper compensation. I was even interrupted before I finished explaining, and the compensation options were:
• sit for another 2 hours and re-do everything
• MAYBE get a discount next time, but they refused to put it in writing (and my next appointment would be in 3–4 weeks, which ofc would be forgotten).
My suggested compensations were 10-20€ back now or 10-15€ discount next time, as I already sat there for 2h. This way I’d be comfortable oversee the mistake and also keep being loyal.
It’s a shame this relationship was ruined over something so simple on their end. They haven’t just lost me; I’ll also warn others that this place is only worth visiting if you don’t care about getting the result you actually asked for.
People make mistakes, but customers should be compensated.
The first review I read was bad and I should have trusted it. I’m Very disappointed with the service. I went back to the salon because my pinky nail wasn’t even painted properly, and within 24 hours most of the shellac on my toes started peeling off. This is unacceptable for a shellac pedicure, especially considering how much I paid and all of this in cold water btw!! Poor quality and I’m really unhappy with the result.
Wish I trusted that review or get my money back
I went here to have my nails taken off because one of them broke and I didn’t have the time to get a refill. The nail tech was rushing, cut me and drew blood. Didn’t even apologize. Also they filed my nails down so much that even two days after they are still sensitive, red and so soft that I can bend them. I am unable to get my nails done until they completely renew. I hope the damage isn’t permanent.
Good nails but rude people :/
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