I really loved the facial! Vany was super sweet, my German really isn't great, so she made an effort to speak English with me which is always appreciated, we had a nice conversation for the first part of the facial and after I relaxed too much to talk. I loved how she really took her time to get as many of my blackheads removed as possible, I have had many facials were after 20 blackheads they give up. The facial and neck massage was my favorite, super relaxing and love Dermalogica products!